ATTN – Steam: My Game Isn’t Working

I got the Quake Pack from Steam a while ago, and finally gotten around to playing Quake III arena, except I can’t play it. When I try to join a server I keep getting prompted for a product key, and in Quake III Team Arena, the last portion of the product key is blank.

Now, I have contacted Steam for support, but I haven’t gotten a response yet.

So, Steam, are you going to get this fixed, or not?